Reason for Outage (RFO) Report
Emergency Repair – OSP Restoration
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Attach ND, KMZ/KML, and OTDR files before sending.
Reply-all to
ospactivations@zayo.com
,
darkfiberactivation@zayo.com
, and applicable vendors.
Fields left blank will not appear in the copied output.
1. General Information
Ticket / Incident Number
Customer Name
Service ID / Circuit ID(s)
Prepared By (PM Name)
Date of Report
2. Outage Summary
Outage Start Date & Time (Local / UTC)
Time Zone
ET
CT
MT
PT
UTC
Outage End Date & Time (Local / UTC)
Time Zone
ET
CT
MT
PT
UTC
Total Duration
Services Impacted
Number of Customers Affected
Impact Description
Brief high-level summary of what the customer experienced.
3. Root Cause
Primary Cause Category
Select one
Fiber Cut
Equipment Failure
Power Issue
Human Error
Third-Party Damage
Planned Zayo Work Caused
Other
Other – Please Specify
Detailed Root Cause Description
Explain what specifically caused the outage — include who / what / where.
Was This Preventable?
Yes
No
If Yes – How Could It Have Been Prevented?
4. Timeline of OSP Events
Time (Local / UTC)
Event Description
5. Troubleshooting & Restoration Actions
Steps Taken to Identify Issue
Repair Actions Performed
Teams / Vendors Involved
Was Escalation Required?
Yes
No
If Yes – Describe Escalation Path
6. Resolution Details
Final Resolution Summary
Was Service Fully Restored?
Yes
No
Has DSR / zLocates Been Completed?
Yes
No
If Third Party Was Cause of Damage, Was TCC / JNR Notified?
Yes
No
N/A
Was This a Temp Repair?
Yes
No
If Yes – Email Sent to OSP Activations?
Yes
No
7. Supporting Information
Photos Attached to TTN?
Yes
No
Vendor Redlines Attached to SPO?
Yes
No
Vendor Reports Attached?
Yes
No
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